Legal

Privacy policy

This policy explains how Multus Biotechnology Ltd (“Multus”, “we”, “us”) collects, uses and protects personal data when you use our website at multus.bio.

Who we are

Multus Biotechnology Ltd is a UK company developing cell culture media technologies, including the MediOP™ platform. We are registered in England and Wales (company number 12524885), with our registered office at Translation and Innovation Hub, 84 Wood Lane, London W12 0BZ, United Kingdom. We are the controller of the personal data described here. For data questions, email info@multus.bio.

What we collect

We may collect:

  • Contact details — name, email address, organisation and message content when you get in touch.
  • Technical data — IP address, browser type, device information and pages visited, collected through standard server logs.
  • Usage data — how you interact with the site, collected by Google Analytics only if you accept analytics cookies. See our cookie policy.

How we use it

We use personal data to:

  • Respond to enquiries and manage our relationship with you.
  • Operate, secure and improve the website.
  • Comply with legal obligations.

Legal basis

We process data on the basis of legitimate interest, contract performance or consent, depending on the context. Where consent is required, we ask for it clearly and you can withdraw it at any time.

Sharing and storage

We do not sell personal data. We share it only with trusted service providers who help us run the site and communicate with you, and only under strict confidentiality and security obligations. These include:

  • Lovable and Cloudflare — host the site and protect it from attacks.
  • Supabase — stores the enquiries you send through our forms.
  • Google Analytics — measures how the site is used, only if you accept analytics cookies.
  • Vimeo — streams the film on our home page. It receives your IP address and browser details when the player loads.

Some of these providers may process data outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Addendum.

Your rights

You have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or request portability. To exercise these rights, contact us at info@multus.bio. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Retention

We keep personal data only as long as necessary for the purposes described above, or as required by law.

Changes

We may update this policy from time to time. The latest version will always be posted here with the effective date.

Last updated: 21 October 2026.